Services

Rimak supports start-ups and small and medium businesses where it counts: the decisions that drive sales, the operations that hold up, and the tools that support growth. Here is what each service covers, concretely.

Market-driven strategy

A good strategy starts with the market, not with a template. Rimak helps clarify where you compete, against whom, and with what offer — then turns those choices into an action plan teams can actually follow.

In practice:

• Market, competitor and customer analysis
• Offer positioning and growth priorities
• Action plans with objectives, owners and deadlines
• Regular results reviews and course corrections

Store operations and business intelligence

The heart of the trade: stores that perform day after day. Rimak reviews organizational structure, sales and service processes and inventory management, then puts business intelligence to work every day — indicators tracked regularly and reports that lead to decisions, not spreadsheets left in a drawer.

In practice:

• Organizational structure, roles, and sales and service processes
• Inventory management and loss prevention
• Dashboards and analysis tools to spot where time and money are lost
• Staffing and work organization: roles, schedules, training
• Labour relations and team supervision

Omni-channel selling

Customers no longer separate the store, the website and the marketplaces — and neither should your business. Rimak helps make every channel work together, for a consistent experience and sales that add up instead of cannibalizing each other.

In practice:

• Online store setup and optimization
• Marketplace presence: Amazon.ca, eBay and Walmart.ca
• Consistent pricing, inventory and service across channels
• Customer service designed for every point of contact

Financial planning and cost control

Growth is funded by healthy margins, not by wishes. Rimak brings realistic budgets, rigorous tracking and fact-based financial decisions — including the harder files like grants and financing.

In practice:

• Budgets, forecasts and variance tracking
• Margin analysis and cost control
• Financial planning tied to the strategic plan
• Support for financing and grant applications

Store construction, renovation and procurement

Opening, renovating or refitting a store is a project in its own right — and a poorly managed job costs dearly in time, money and lost sales. Rimak runs these projects from design to opening, with the same rigour as operations.

In practice:

• Store design and layout
• Construction and renovation: contractors, schedules, budgets
• Equipment procurement and supplier coordination
• Openings and reopenings with minimal disruption to sales

IT modernization

IT that holds operations back is a hidden cost that grows every year. Rimak helps modernize without breaking everything: cloud computing, systems integrations and new software platforms, chosen to support operations and teams.

In practice:

• Review of the existing IT architecture
• Cloud migration and systems integrations
• New software platform (ERP) implementation and application consolidation
• Team adoption: training and support